PPI claims – Telephone Scam


We are aware that members of the public  are being cold-called by an individual claiming to be a government official who is dealing with Payment Protection Insurance (PPI) refunds.  The cold-caller refers to this website [www.judiciary.uk] and claims to be a judicial official or HM Courts and Tribunals Service employee.

These calls do not originate from the Judicial Office and are likely to be an attempt to defraud (scam).

The following information, published originally by the Ministry of Justice, provides more information about this sort of scam:

A scam exists involving a telephone call from someone claiming to be from the Ministry of Justice or other government department. These callers usually have strong foreign accents and use fake anglicised names. Consumers are typically told that they are eligible to receive payments such as the repayment of bank charges or tax, compensation for mis-sold payment protection insurance (PPI), or other debts.

Consumers are asked to provide personal information, such as bank account details and make an upfront payment, often by one of the following methods:

  • Money Transfer: Payment can be requested via Western Union or the Post Office’s MoneyGram® service.
  • Ukash Vouchers: Consumers are asked to purchase cash vouchers through a local high street shop and use the reference code to send the payment by email or over the telephone. Ukash has now become Paysafecard, but if you have been a victim and paid money via the Ukash voucher scheme, contact Paysafecard customer support immediately support.en@paysafecard.com or on 0800 051 7162 (open 24 hours).
  • Paysafecard: Consumers are asked to purchase payment cards through a local high street shop and use the reference code to send the payment by email or over the telephone. If you have been a victim and paid money via Paysafecard, contact the company immediately on 0800 051 7162 (open 24 hours) to see if the payment can be blocked. For further information see the Paysafecard website.
  • Bank Transfer or Debit and Credit Cards: Scammers sometimes ask consumers to provide their bank or card details in order for them to withdraw payment. If you have already given out these details, you should contact your bank or card provider immediately to stop or check any unauthorised transactions.

These callers have no connection with the Ministry of Justice, or other genuine organisations.

They may already have some of your personal data, such as your name, address or bank details and may try to obtain more in order to commit identity theft. Do not pay any money unless you receive formal written information first and are absolutely confident the organisation involved is legitimate. Consumers are warned not to pass on personal or financial details to these callers.

If you have any doubts about the authenticity of any communications, please contact the Judicial Office by email: website.enquiries@judiciary.uk

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