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Court mediation service manual


In November 2004, the National Mediation Helpline was launched, and has since become established as an efficient means of providing mediation services throughout England and Wales.

This means that, any court user anywhere in England and Wales now has ready access to mediation in the form of a free in-house mediation service for small claims, and – for higher value claims – a low-priced time-limited mediation service via the National Mediation Helpline.

This manual provides court staff, Court Managers, Area Directors and the small claims mediators with step-by-step
guidance on how to respond to requests and arrange mediations.