Watch Colin Rule, founder of Modria.com, discuss Modria – The Operating System for ODR.
Tell us about Modria and the platform you’ve built for resolving online disputes.
Colin: Sure. Well, Modria, actually it’s interesting, is a spin-out from eBay and PayPal. So as you mentioned, I worked at eBay and PayPal for eight years and we built a lot of really © MediatorAcademy.com 2015 All Rights Reserved advanced technology. At eBay we resolve more than 60 million disputes a year and eBay spent tens of millions of dollars building out some of that functionality. And what I said to the leaders at eBay and PayPal is, “There’s a lot of use for this technology outside of the e-commerce disputes between buyers and sellers. So would it be possible for me to take this technology and expand it into some of these other applications?” And they agreed to that.
So in 2011 I spun it out and started Modria with a good friend of mine from PayPal, Chittu Nagarajan. And we’ve built Modria over the years and actually built on that eBay technology to do a wide variety of different kinds of disputes. So we do family and divorce disputes online, we do debt collection disputes, we do insurance disputes, we do tax disputes, and we still do e-commerce and payments.
So there’s just a lot of issues that arise both in the face to face world and online. And the goal of Modria, “Modria” actually stands for “Modular online dispute resolution implementation assistant.” So our goal is to be the operating system for online dispute resolution. So any kind of dispute, no matter how complicated or how simple, how high volume or low volume, we can use these building blocks at Modria to build an appropriate resolution path for that dispute. So that’s our objective.”