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Strangers in this strange land: Emma Bell

Being able to tell their story (“voice”) and being treated with fairness and respect have the greatest bearing on whether parties feel that justice has been done.

Emma Bell explains how, applying the psychology of leadership and motivation, the Judicial College’s “Judge as Communicator” course helps with techniques to engage and communicate with parties to ensure that the “voice” and “treatment” aspects of procedural justice are delivered consistently, alongside a substantively fair outcome.