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Accessibility Statement

Using this website

This statement applies to content published on which is run by the Judicial Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

New documents we publish should be fully accessible. However, we know that some of our documents are not accessible. For example:

  • PDF documents (published before 23 September 2018) may not be fully accessible to screen reader software.
  • In addition, there are a small number of PDFs published after 23 September 2018, including Coroner’s reports to prevent future deaths, which may not be fully accessible.
  • Judgments, Orders, Sentencing Remarks, Practice Directions and other information published on the site are legal documents and as such may not be written in plain English.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

phone: 020 7073 4734
write to: Judicial Website Team, Judicial Office, Thomas More Building, Royal Courts of Justice, Strand, London, WC2A 2LL

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: setting out the issues you are experiencing and links to the page(s) affected.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Judicial Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Content that’s not within the scope of the accessibility regulations

The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix judgments, sentencing remarks or orders published prior to October 2017.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Embedded videos hosted on YouTube and other media players include non-accessible elements that are native to the video platform. For example, this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.4.6 AA (Headings and Labels).

Disproportionate burden

The semantic hierarchy for the sub menus e.g. on the justice system page and representative bodies page consists of a list that is ordered incorrectly because the list element has direct children that are not allowed inside <li> elements. Although this doesn’t make the overall page unusable, being corrected means that it will help people know what they are listening to using a screen reader. While there were 3,234,054 total users of the site (1 August 2020 – 31 July 2021) the issue does not impact all pages and it is therefore not possible to quantify the actual number of users affected. We consider this a disproportionate burden because it would cost £2,000 to fix each menu affected. No budget exists to develop the site because funding has been allocated to a project to replace Work on this is underway, with the intention to launch the revised site before the end of the 2021 financial year. This means that any changes made to the site would be used for less than six months before the site is replaced.

What we’re doing to improve accessibility

We are reviewing PDFs published after 23 September 2018 to ensure they are fully accessible, including ensuring they have descriptive titles.

Preparation of this accessibility statement

This statement was prepared on 9 October 2020. It was last reviewed on 21 September 2021.

This website was last tested in May 2021. The test was carried out by Digital Accessibility Centre.

Testing was conducted by a team of disabled individuals, using a range of adaptive technologies and keyboard only on a sample of pages selected for testing which covered different elements of the site.