John Riley: Prevention of Future Deaths Report

Care Home Health related deaths

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Date of report: 18/11/2024 

Ref: 2024-0637 

Deceased name: John Riley 

Coroners name: Jacqueline Lake 

Coroners Area: Norfolk 

Category: Care Home Health related deaths 

This report is being sent to: The Manor House Care Home 

REGULATION 28 REPORT TO PREVENT DEATHS
THIS REPORT IS BEING SENT TO:

The Manor House Care Home
The Manor House
Skeyton Road
North Walsham
Norfolk
NR28 0LU
1CORONER
I am Jacqueline LAKE, Senior Coroner for the coroner area of Norfolk
2CORONER’S LEGAL POWERS
I make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009
and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.
3INVESTIGATION and INQUEST
On 22 February 2024 I commenced an investigation into the death of John Edward RILEY aged 73. The investigation concluded at the end of the inquest on 15 November 2024.

The medical cause of death was:
1a) Neck Fracture
1b) Fall
1c)
2)

The conclusion of the inquest was: Accident
4CIRCUMSTANCES OF THE DEATH
Mr Riley suffered life changing injuries in a road traffic collision in 1976 and was dependent on others for his care. Mr Riley entered Manor House Residential Home in 2017 and was provided with personal care. His mobility was severely limited. Risk Assessments found that Mr Riley was deemed at low risk of falling out of bed. His bed was to be placed at the lowest setting when unattended and he was subject to two hourly checks at night time. On 8 February 2024, Mr Riley was checked at 01.10 hours and 03.00 hours.  When checked at about 05.25 hours Mr Riley was lying on the floor with the bed frame under his neck. Emergency services were called and Mr Riley was declared dead at the scene. The evidence does not reveal the means by which Mr Riley came out of bed and onto the floor.  Mr Riley died from a fracture to his neck.
5CORONER’S CONCERNS
During the course of the investigation my inquiries revealed matters giving rise to concern. In my opinion there is a risk that future deaths could occur unless action is taken.  In the circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows:
Evidence was heard that observations were sometimes not carried out every two hours as required. In January 2024 observations were late on ten occasions and on one prior occasion to 8 February 2024 in February 2024.
Evidence were heard that some action has been taken by Manor House Residential Home to reduce late observations.
Evidence was also heard that some observations are still being carried out outside of the two hour period.
6ACTION SHOULD BE TAKEN
In my opinion action should be taken to prevent future deaths and I believe your organisation has the power to take such action.
7YOUR RESPONSE
You are under a duty to respond to this report within 56 days of the date of this report, namely by January 10, 2025. I, the coroner, may extend the period.
Your response must contain details of action taken or proposed to be taken, setting out the timetable for action.  Otherwise you must explain why no action is proposed.
8COPIES and PUBLICATION
I have sent a copy of my report to the Chief Coroner and to the following Interested Persons

[REDACTED] (sister)
I have also sent it to
CQC
Healthwatch Norfolk
Department of Transport

who may find it useful or of interest.

I am also under a duty to send a copy of your response to the Chief Coroner and all interested persons who in my opinion should receive it.
I may also send a copy of your response to any person who I believe may find it useful or of interest.

The Chief Coroner may publish either or both in a complete or redacted or summary form. He may send a copy of this report to any person who he believes may find it useful or of interest.
You may make representations to me, the coroner, at the time of your response about the release or the publication of your response by the Chief Coroner.
9Dated: 18/11/2024
Jacqueline LAKE
Senior Coroner for Norfolk
County Hall
Martineau Lane
Norwich
NR1 2DH