Terms of Reference

The Terms of Reference of the group are as follows:

To conduct a review of the potential and limitations of the use of Online Dispute Resolution (ODR) for resolving civil disputes of value less than £25,000 in England and Wales.

To review and categorise existing forms of ODR, to consider their likely future development and in so doing to raise awareness and understanding of the opportunities and challenges of ODR.

To undertake an initial cost/benefit analysis of ODR as an alternative and accessible means of resolving disputes, identifying clearly any limitations and drawbacks of ODR processes.

To kick-start the policy process of considering options for ODR provision and regulation.

To take account of technological advances and developments that will affect the use and attractions of ODR.

To consider the overlaps between ODR and virtual courts.

To prepare a report for the CJC (in the first instance), with recommendations for next steps or further research required.